Terms & Conditions

Welcome to the website of K Munsamy X-Ray Services. By accessing or using this website, you agree to the terms and conditions set out below. If you do not agree with these terms, please do not use this website.

1. About K Munsamy X-Ray Services

K Munsamy X-Ray Services is a radiology imaging practice offering diagnostic imaging and related imaging support services from its Tongaat and Phoenix locations.

Our services may include, where available, x-rays, ultrasound, mammography, bone mineral density scans, occupational health x-rays, mobile x-ray services, medico-legal imaging, theatre screening, fluoroscopy support and pain management procedure support, including rhizotomy-related imaging support.

2. Website Information

The information on this website is provided for general information and educational purposes only.

Although we aim to keep the information accurate and up to date, the content on this website should not be treated as medical advice, a diagnosis, a treatment plan or a substitute for consultation with a qualified healthcare professional.

You should always consult with your doctor, surgeon, general practitioner, chiropractor, physiotherapist or other relevant healthcare provider before making decisions about your health, medical imaging, pain management or any medical procedure.

3. Medical Disclaimer

K Munsamy X-Ray Services does not provide emergency medical care through this website.

If you are experiencing a medical emergency, severe pain, sudden weakness, loss of sensation, chest pain, breathing difficulty, severe headache, trauma or any urgent medical concern, please contact emergency medical services or visit the nearest hospital or emergency department immediately.

Information about rhizotomy, radiofrequency ablation, fluoroscopy, theatre screening or any other medical service is provided to help patients and referring practitioners understand the service pathway. It does not confirm that you are suitable for a procedure.

Suitability for any medical procedure must be assessed by an appropriately qualified healthcare practitioner.

4. Appointments and Enquiries

Submitting an enquiry through the website, email, WhatsApp or telephone does not automatically confirm an appointment.

Appointments are only confirmed once K Munsamy X-Ray Services or its authorised staff have responded and confirmed the date, time, location and any preparation requirements.

You are responsible for providing accurate contact details and relevant information when making an enquiry or appointment request.

5. Referrals and Clinical Information

Some imaging services and procedure-related services may require a referral from a registered healthcare practitioner.

Where a referral is required, you may be asked to provide the referral letter, clinical history, previous imaging, medical aid information, identity information and other relevant details.

K Munsamy X-Ray Services may decline, delay or redirect a request where the required clinical information, referral documentation or patient details are incomplete.

6. Rhizotomy and Pain Management Information

Rhizotomy, also known as radiofrequency lesioning or radiofrequency ablation, is a medical procedure used in certain pain management cases to interrupt pain signal transmission.

Information on this website about rhizotomy is provided for general educational purposes only. It does not guarantee that the procedure is suitable for you, available for your specific condition, or that it will achieve a specific outcome.

You should consult your surgeon, general practitioner, chiropractor, physiotherapist or relevant treating practitioner before considering the procedure.

7. Fees, Payments and Medical Aid

Fees may vary depending on the service required, location, patient requirements, referral details and any additional imaging or reporting needs.

Any prices, discounts, package details or payment information displayed on the website are subject to change without prior notice, unless otherwise stated in writing.

Patients are responsible for confirming fees, payment requirements and whether a service is covered by medical aid or must be paid privately before the appointment.

K Munsamy X-Ray Services does not guarantee that any medical aid, insurer, employer, attorney or third party will reimburse or pay for a service.

8. Cancellations and Missed Appointments

If you are unable to attend an appointment, please contact K Munsamy X-Ray Services as soon as possible.

Late arrivals, missed appointments or cancellations may affect your appointment availability and may require rescheduling.

Where cancellation fees or special booking requirements apply, these will be communicated directly where relevant.

9. Reports and Results

Where reports are required, reports may be sent to the referring practitioner, patient or authorised party, depending on the nature of the service and applicable privacy requirements.

Turnaround times for reports may vary depending on the service, case complexity, availability of the reporting practitioner and administrative requirements.

Any timelines provided are estimates and should not be treated as guarantees.

10. Use of Website Forms and Communication Channels

The website may include contact forms, WhatsApp links, email links and telephone numbers for enquiries.

You agree not to use these channels to submit false, misleading, harmful, offensive, unlawful or spam-related content.

Please avoid sending highly sensitive medical information through website forms unless requested by K Munsamy X-Ray Services or your healthcare practitioner. If sensitive information is required, K Munsamy X-Ray Services will take reasonable steps to handle it appropriately.

11. Third-Party Platforms and Links

This website may contain links to third-party platforms such as WhatsApp, Google Maps, email services, social media platforms or other external websites.

K Munsamy X-Ray Services is not responsible for the privacy practices, content, security, accuracy or availability of third-party websites or platforms.

Your use of third-party platforms is subject to the terms and policies of those platforms.

12. Intellectual Property

All website content, including text, images, graphics, logos, layout, service descriptions and branding, belongs to K Munsamy X-Ray Services or is used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify or use the website content for commercial purposes without written permission from K Munsamy X-Ray Services.

13. Accuracy of Information

We aim to provide accurate and helpful information. However, medical information, service availability, contact details, pricing, operating hours and processes may change from time to time.

K Munsamy X-Ray Services reserves the right to update, remove or change any website content at any time without prior notice.

14. Limitation of Liability

To the fullest extent permitted by South African law, K Munsamy X-Ray Services will not be liable for any loss, damage, injury, claim or expense arising from:

Use of this website
Reliance on website information
Website errors or omissions
Website downtime or technical issues
Third-party links or platforms
Delays in communication
Misinterpretation of general medical information

This does not limit any liability that cannot legally be excluded under applicable law.

15. Privacy and Personal Information

Your use of this website may involve the collection and processing of personal information.

Please read our Privacy Policy to understand how we collect, use, protect and share personal information.

16. Changes to These Terms

K Munsamy X-Ray Services may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised “Last updated” date. Continued use of the website after changes are published means that you accept the updated terms.

17. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to this website or these terms will be handled in accordance with South African law.

18. Contact Details

For questions about these Terms & Conditions, please contact K Munsamy X-Ray Services.

Tongaat Location
Address: 57 Coronation Rd, Tongaat, 4399
Call: 032 007 0188
WhatsApp: 067 272 5166
Email: tongaatxrayservices@gmail.com

Phoenix Location
Address: 14 Ridgecroft Drive, Phoenix, 4068
Call: 031 502 3673
WhatsApp: 067 613 1658
Email: kmxrayservices@gmail.com