Privacy Policy

K Munsamy X-Ray Services respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website, contact us, submit an enquiry, book an appointment, communicate with us or use our services.

1. Who We Are

K Munsamy X-Ray Services is a radiology imaging practice offering diagnostic imaging and related imaging support services from its Tongaat and Phoenix locations.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to K Munsamy X-Ray Services.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect the following information:

Full name
Email address
Phone number
WhatsApp number
Physical address, where required
Identity information, where required for service, reporting or administrative purposes
Medical aid or payment information, where applicable
Referral information from a healthcare practitioner
Appointment details
Relevant medical history or clinical information provided by you or your referring practitioner
Imaging request details
Radiology images, reports or related clinical records, where applicable
Information submitted through website forms
Communication records, including email, telephone, WhatsApp or website enquiries
Device, browser, IP address and website usage information collected through standard website technologies

3. Health and Special Personal Information

Because K Munsamy X-Ray Services operates in the healthcare and diagnostic imaging environment, some information we collect may include health-related information.

Health information is sensitive and will only be processed where necessary for healthcare, diagnostic imaging, appointment handling, reporting, referrals, administrative purposes, legal obligations or where you have provided consent.

We take reasonable steps to protect health information and only share it with authorised parties where appropriate.

4. How We Collect Information

We may collect personal information when:

You complete a contact form on the website
You contact us by phone, email or WhatsApp
You book or request an appointment
You visit one of our branches
You are referred by a doctor, surgeon, general practitioner, chiropractor, physiotherapist or other healthcare provider
You provide information for imaging, reporting, payment or administrative purposes
You interact with our website, social media or online platforms
A third party provides information on your behalf with appropriate authority, such as a parent, guardian, caregiver, employer, attorney, medical aid or referring practitioner

5. Why We Use Your Personal Information

We may use personal information to:

Respond to enquiries
Schedule and manage appointments
Confirm patient details
Provide diagnostic imaging and related services
Support theatre screening, fluoroscopy or procedure-related imaging services
Communicate with referring practitioners
Prepare, process and distribute reports where appropriate
Maintain patient records
Process payments or invoices
Handle medical aid, employer, attorney or third-party administration where applicable
Improve our website and service experience
Comply with legal, regulatory, professional and administrative requirements
Protect the rights, safety and security of patients, staff, practitioners and the practice

6. Consent

By submitting your personal information through our website, WhatsApp, email, telephone or in person, you consent to K Munsamy X-Ray Services processing your information for the purposes described in this Privacy Policy.

Where you provide information on behalf of another person, you confirm that you are authorised to do so.

You may withdraw consent where applicable, but this may affect our ability to respond to your enquiry, provide a service, maintain records or comply with legal obligations.

7. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where necessary with:

Referring doctors or healthcare practitioners
Reporting radiologists or authorised clinical professionals
Hospitals, theatres or healthcare facilities involved in your care
Administrative staff involved in service delivery
Medical aids, insurers, employers, attorneys or authorised third parties where applicable
Payment service providers, where applicable
Technology and website service providers
Email, hosting, communication and data storage providers
Regulators, authorities or legal representatives where required by law

We only share information where there is a lawful, clinical, administrative or operational reason to do so.

8. Third-Party Services

Our website may use third-party services such as website hosting, online forms, analytics, email links, WhatsApp links, Google Maps or social media links.

These third-party services may process certain technical or contact information according to their own privacy policies.

K Munsamy X-Ray Services is not responsible for the privacy practices of third-party websites or platforms.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve the browsing experience, understand website traffic and help us improve our online services.

Cookies may collect information such as browser type, device type, pages visited, time spent on the website and general usage patterns.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

10. Data Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration, disclosure or destruction.

These steps may include access controls, secure systems, staff awareness, restricted access to patient information and appropriate administrative procedures.

No website, email, WhatsApp message or online system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive medical information through unsecured channels unless requested.

11. Retention of Information

We retain personal information for as long as reasonably necessary to provide services, maintain patient records, respond to enquiries, comply with legal obligations, resolve disputes and meet professional or administrative requirements.

Where information is no longer required, we will take reasonable steps to securely delete, anonymise or restrict access to it.

12. Children and Minors

If personal information relates to a child or minor, it should be provided by a parent, guardian or authorised person.

We may process a minor’s personal or health information where necessary for healthcare, diagnostic imaging, administration, legal compliance or with appropriate consent.

13. Your Rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Object to certain processing of your information
Withdraw consent where processing is based on consent
Ask us to restrict certain uses of your information
Lodge a privacy complaint

Some requests may be limited where we are required to keep information for legal, medical, reporting, regulatory or administrative reasons.

14. POPIA and South African Privacy Law

K Munsamy X-Ray Services aims to process personal information in line with the Protection of Personal Information Act, 2013, commonly known as POPIA, and other applicable South African privacy requirements.

15. Information Regulator

If you believe your personal information has been unlawfully processed or your privacy rights have been violated, you may contact the Information Regulator South Africa.

Information Regulator South Africa
Website: inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200

16. Marketing Communication

We may send service-related communication where necessary, such as appointment information, reminders or responses to enquiries.

We will not send promotional marketing communication unless you have consented or where permitted by law.

You may opt out of marketing communication at any time.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or privacy practices.

The updated version will be published on this website with a revised “Last updated” date.

18. Contact Details

For questions about this Privacy Policy or to request access to your personal information, please contact K Munsamy X-Ray Services.
 

Tongaat Location
Address: 57 Coronation Rd, Tongaat, 4399
Call: 032 007 0188
WhatsApp: 067 272 5166
Email: tongaatxrayservices@gmail.com

Phoenix Location
Address: 14 Ridgecroft Drive, Phoenix, 4068
Call: 031 502 3673
WhatsApp: 067 613 1658
Email: kmxrayservices@gmail.com